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Privacy Policy

This Privacy Policy describes how we collect, use, and protect the personal data of users who visit Donna Giovanna's website and use its hospitality services.

1. Data Controller

The data controller is Donna Giovanna, with headquarters at Via Poggio di Priora, 75, Sorrento (NA). For any privacy-related inquiries, please contact us at donnagiovannasorrento@gmail.com.

2. Type of Data Collected

We collect the data necessary to provide an excellent stay experience:

  • Identification data: Name, surname, address, identity document (collected at check-in).

  • Contact Information: Email address, telephone number.

  • Payment Data: Credit card information (handled through secure and encrypted payment gateways).

  • Browsing Data: IP address, browser data, and cookies (to improve your site experience).

3. Purpose of the Processing

The data is processed for the following purposes:

  • Reservation Management: To confirm and manage your stay at our property.

  • Legal Obligations: To fulfill reporting obligations to Public Security authorities (Web Accommodations).

  • Communications: To respond to your requests sent via the contact form.

  • Marketing (With prior consent): To send newsletters or special offers relating to Donna Giovanna.

4. Legal Basis of the Processing

We process your data on the basis of:

  • Performance of a contract (your booking).

  • Fulfillment of legal obligations.

  • Your explicit consent (for marketing purposes).

5. Data Retention

Personal data will be retained for the time strictly necessary to achieve the purposes for which they were collected and in accordance with the terms established by law (usually 10 years for administrative/accounting documents).

6. Data Recipients

The data will not be sold or distributed. It may be shared with:

  • Competent authorities (by law).

  • Technical service providers (website manager, booking engine, email provider) appointed as data controllers.

7. Rights of the interested party

Under the GDPR, you have the right to:

  • Access your personal data.

  • Request its correction or deletion.

  • Object to or request restriction of processing.

  • Revoke your consent at any time.

To exercise these rights, please send an email to: donnagiovannasorrento@gmail.com

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